(Canada) Solutions Analyst- Pharmacy-9 months Contract
PointClickCare Mississauga, Ontario, Canada
PointClickCare Mississauga, Ontario, Canada
4 weeks ago
See who PointClickCare has hired for this role
PointClickCare Mississauga, Ontario, Canada
4 weeks ago
See who PointClickCare has hired for this role
Save job
Welcome back
Sign in to save (Canada) Solutions Analyst- Pharmacy-9 months Contract at PointClickCare.
- Report this job
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position SummaryYour focus is on providing an exceptional customer experience while handling technical queries and providing solutions for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Responsibilities
- Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
- Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
- Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
- Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
- Effectively use and search the knowledge base, occasionally contributing new or updated content
- Meet or exceed established service delivery guidelines and key performance indicators
- Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
- Be available to work between 11:30AM to 8:00PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need.
What Does It Take
- Understand the business processes and practices within a long-term care or medical facility
- Strong, demonstratable problem-solving skills
- Excellent communication skills, written and oral
- Energized and motivated by a fast paced, dynamic, high demand working environment
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- A quick learner with acumen for software and technology
- A patient and active listener who is detail-oriented
- High level of customer focus and empathy
- Familiarity with PointClickCare software is an asset
Required Experience
- Post secondary education required.
- Experience supporting and trouble-shooting web-based software applications.
- Preference for those with experience using diagnostic tools to help resolve customer issues.
Nice-to-haves
- Prior experience using PointClickCare is an asset (modules such as Orders, eMAR, HL7 messages.)
- Prior experience using Sales Force/Service Cloud.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
-
Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Software Development
Referrals increase your chances of interviewing at PointClickCare by 2x
See who you know
Get notified about new Solutions Analyst jobs in Mississauga, Ontario, Canada.
Sign in to create job alert
Similar jobs
-
Staff Consultant - Salesforce Business Analyst
Staff Consultant - Salesforce Business Analyst
Nagarro
Canada
-
Sr. Business Analyst
Sr. Business Analyst
Borrowell
Toronto, Ontario, Canada
-
ServiceNow Business Analyst
ServiceNow Business Analyst
Mindtris
-
Senior Business Systems Analyst- Health Care/Pharma
Senior Business Systems Analyst- Health Care/Pharma
Canada
-
Senior Content Business Analyst
Senior Content Business Analyst
Coursera
Canada
-
Principal Consultant - Salesforce Business Analyst
Principal Consultant - Salesforce Business Analyst
Nagarro
Canada
-
Business Analyst
Business Analyst
OmniUpdate (Now Modern Campus)
Toronto, Ontario, Canada
-
Technical Business Analyst - Vancouver, Canada
Technical Business Analyst - Vancouver, Canada
WhereTo, a Flight Centre company
British Columbia, Canada
-
FCM - Technical Business Analyst - Remote, Canada
FCM - Technical Business Analyst - Remote, Canada
Flight Centre Travel Group
Canada
-
Technical Business Analyst - Toronto, Canada
Technical Business Analyst - Toronto, Canada
WhereTo, a Flight Centre company
British Columbia, Canada
-
Technical Business Analyst - Vancouver, Canada
Technical Business Analyst - Vancouver, Canada
Flight Centre Travel Group
British Columbia, Canada
-
Business Analyst - ServiceNow
Business Analyst - ServiceNow
Akkodis
Canada
-
Business Data Systems Analyst
Business Data Systems Analyst
10 Percent Recruiting Ltd.
Canada
-
Senior Business Analyst, Time Tracking and Scheduling (10-month contract)
Senior Business Analyst, Time Tracking and Scheduling (10-month contract)
The Salvation Army in Canada
Toronto, Ontario, Canada
-
Customer Solutions Architect
Customer Solutions Architect
LogiSense
Canada
-
Business Systems Analyst
Business Systems Analyst
Quarry Consulting
Ontario, Canada
-
Are you a Secretary for transition your career into Business Analysis
Are you a Secretary for transition your career into Business Analysis
Campus4Tech
Canada
-
Technical Business Analyst - Toronto, Canada
Technical Business Analyst - Toronto, Canada
Flight Centre Travel Group
British Columbia, Canada
-
JAVA Technical Business Analyst - REMOTE 80-90/hr
JAVA Technical Business Analyst - REMOTE 80-90/hr
Direct IT Recruiting Inc., WBE Canada Certified
Canada
-
HR Business Analyst -REMOTE
HR Business Analyst -REMOTE
Randstad Canada
Regina, Saskatchewan, Canada
-
Cardiology Solutions Business Analyst
Cardiology Solutions Business Analyst
Workiy Inc.
Burnaby, British Columbia, Canada
-
Solutions Architect
Solutions Architect
IG
Canada
-
Senior Cyber Security Business Analyst-Canada
Senior Cyber Security Business Analyst-Canada
Zortech Solutions
Canada
-
Business Operations Analyst - Capital One/HTS
Business Operations Analyst - Capital One/HTS
Hopper
Toronto, Ontario, Canada
-
Solutions Architect - Kinaxis
Solutions Architect - Kinaxis
Genpact
Canada
-
Senior Cyber Security Business Analyst-Canada
Senior Cyber Security Business Analyst-Canada
Zortech Solutions
Canada
People also viewed
-
Solutions Architect
Solutions Architect
Sryas - an Orion Innovation Company
Canada
-
Business Analyst
Business Analyst
Verndale
Canada
-
Solutions Architect
Solutions Architect
Empire Life
Canada
-
As a Computer Faculty, are you considering pivoting your career towards Business analyst
As a Computer Faculty, are you considering pivoting your career towards Business analyst
Campus4Tech
Canada
-
Business Analyst, Clinical System Interoperability
Business Analyst, Clinical System Interoperability
Affinity
Burnaby, British Columbia, Canada
-
Business Analyst
Business Analyst
Workiy Inc.
Ottawa, Ontario, Canada
-
Principal Business Analyst
Principal Business Analyst
Mindtris
Canada
-
Business Operations Analyst - Capital One/HTS
Business Operations Analyst - Capital One/HTS
Hopper
Vancouver, British Columbia, Canada
-
Advisory Solution Consultant - SecOps
Advisory Solution Consultant - SecOps
ServiceNow
Toronto, Ontario, Canada
-
Are you, as a Supervisor, thinking about a career change to become a Business Analysis
Are you, as a Supervisor, thinking about a career change to become a Business Analysis
Campus4Tech
Canada
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub